Shipping and Delivery
We are based in New York, we ship to all states or provinces of United States and Canada.
For US domestic shipping, our typical processing and delivery time is 2-5 business days. For shipping to Canada, our processing and delivery time is 3-5 Business days. A tracking number will normally be updated and sent to your email in 1-2 business days.
The cost for US standard shipping is $9.99, overnight shipping is $25. For standard shipping to Canada, it is $20. We offer free standard shipping for all US domestic orders over $100.
Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information.
You may change or cancel your order within 12 hours after the order is placed. Simply email firstname.lastname@example.org to cancel your order.
Once we receive your order, we will email you an order confirmation. However, in some situations we may have to cancel the order after the email confirmation. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it; pricing errors; credit card payment is declined by the issuing financial institution.
If your order is canceled after you have been billed, we will refund the billed amount to your original payment method.
Exchanges and Returns
Returns must be requested within 15 days after receiving the item(s) in your order. Please email us at email@example.com, or send us a message on Facebook or Wechat, to request a return. We will email you a free return label for you to ship the item(s) back. Final Sale items are not eligible for return.
Please ensure that all returned items are in their original condition. Merchandise should be clean (free of deodorant, perfume, make-up stains, etc.), unworn, and unwashed. All tags must remain attached. Damaged or defective returns will not be accepted. Please make sure to alert us before you return a damaged product.
Once we have received your package and examined the products, we will issue the refund to your original payment method. We offer free return on your first order. After your first order, depending on how many items you are returning, there might be a restocking fee of $9.99. Please allow 3-5 business days for the refund to be processed.
Please do not hesitate to contact us if you have any questions about shipping and returns.